Technical Client Service Specialist
3 days ago
Join the Detroit Public Schools Community District team as a Technical Client Service Specialist, providing technical support and assistance to district staff and students.
Job Summary:This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary.
Key Responsibilities:- Provide technical support and assistance to district staff and students via phone or remote connection.
- Diagnose and resolve basic to moderately complex technical issues.
- Manage service requests and escalate unresolved issues to the next level of support as necessary.
- Assist in troubleshooting hardware and software issues.
- Provide clear, concise instructions and training to users on common technical issues.
- Bachelor's degree in Information Technology, Business Administration, or related discipline.
- CompTIA A+, Microsoft Certified: Fundamentals, or equivalent certifications preferred.
- Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite.
- Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting.
- Experience with remote desktop tools, call management, and helpdesk software.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
- Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.
- Fast-paced call center environment with a focus on customer service and technical support.
- May require occasional travel to different district sites for on-site support.
- Must have own transportation to travel to District locations when needed.
Internal Applicants: If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.
External Applicants: In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check.
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