Technical Support Specialist
3 weeks ago
This position serves as a technical expert in an Information Technology environment, providing problem diagnosis, implementation, administration, support, and maintenance of computer hardware, software, and network products. The successful candidate will be responsible for leading, coordinating, and overseeing teams that work on processes, procedures, and technical specifications, as well as planning, designing, and overseeing analytical and technical assignments and the implementation of computer hardware, software, and network components.
Key Responsibilities- Technical Support: Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges.
- Team Leadership: Lead, coordinate, and oversee teams that work on processes, procedures, and technical specifications.
- Project Management: Plan, design, and oversee analytical and technical assignments and the implementation of computer hardware, software, and network components.
- Customer Support: Provide support to agency end users to maximize the productivity and efficiency of their computer-related equipment and processes.
- Education: Associate's degree in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics.
- Experience: 3+ years of IT experience and customer service experience.
This is a fully in-person position, and candidates will be required to be onsite 5 days a week at 3062 W Grand Blvd, Detroit, MI, 48202. Working hours are Monday-Friday, approximately 8:00 a.m. to 5:00 p.m. (flexible scheduling is possible).
About ZenfreedAt Zenfreed, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage candidates who are excited about this role but may not have every qualification in the job description to apply anyway.
BenefitsWe offer a comprehensive benefits package, including medical, dental, and vision coverage options for all employees.
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