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Program Director

2 months ago

Wolfeboro, New Hampshire, United States PSI Molded Plastics Full time
Job Summary

We are seeking a highly skilled and experienced Program Manager to join our team at PSI Molded Plastics. The successful candidate will be responsible for ensuring the customer has a world-class experience and will be the primary customer service advocate and champion.

Key Responsibilities
  • Takes ownership of the customer experience, timeline, and deliverables and ensures all members of the organization support the customer, project, and PSI objectives.
  • Remains engaged in all aspects of the project from the initial award through and including the safe launch period.
  • Leads cross-functional teams and facilitates the APQP process.
  • Delivers turnkey tooling, systems, and production processes to the operations team ensuring all functional and dimensional issues are resolved prior to SOP.
  • Ensures cost objectives are met (BOM cost, tooling, engineering, and ECO budgets, etc.).
  • Provides timeline updates to the customer as needed but at a minimum of every two weeks in a Gantt chart format.
  • Is encouraged to be an active participant in all tool samplings and must attend all in-house T0 tool samplings.
  • Observes runoff of overseas tooling before approving tool shipment.
  • Travels as needed to support customer needs and visit tooling and other suppliers to ensure the quality of tool construction and that customer timelines and project objectives are met.
  • Provides customer support for any issues related to the assigned program(s).
  • Continues to be a technical resource supporting the project until the end of production.
  • Escalates within the organization when necessary to ensure customer and project objectives are met.
  • Manages ECOs for assigned projects and accounts.
  • Supports new business quoting activities.
  • Presents quotes to customers for house accounts.
  • Participates in customer Quarterly Business Reviews.
  • Stays up-to-date with new technologies affecting our industry.
  • Promotes PSI as a world-class injection molding source.
Requirements
  • PMP or PgMP certification.
  • Bachelor's degree in engineering, manufacturing engineering, or business or technical equivalent.
  • Experience managing projects that involve injection-molded plastics is preferred.
  • Experience launching new programs with Tier I automotive suppliers or automotive customers is a plus.
  • A tooling background would be a definite plus.
  • Experience with 3D CAD modeling software and mold flow software is a plus.