Patient Experience Specialist

16 hours ago


Glen Cove, New York, United States Northwell Health Full time
Job Title: Patient & Customer Experience Specialist

Northwell Health is seeking a Patient & Customer Experience Specialist to join our team. This role will be responsible for supporting inter-departmental functions to provide optimal patient and customer experience.

Key Responsibilities:
  • Role model a culture of care and patient-centered organizational values.
  • Maintain ongoing communication with patients, families, and team members.
  • Support the development, implementation, and evaluation of patient/customer experience-based programs, projects, and improvements.
  • Gather key information to prepare presentations, documents, and reports.
  • Demonstrate a basic understanding of how to collect and interpret patient experience feedback, data, and performance metrics.
  • Collaborate with site-based leadership to promote and sustain patient experience strategic plans.
  • Participate in patient/customer experience improvement efforts and provide support for meetings and events.
  • Coordinate educational and training programs aimed at engaging team members in patient/customer experience culture.
  • Provide emotional support to patients, families, visitors, and team members.
  • Perform service recovery and follow policies/procedures regarding concern and complaint management.
  • Operate under general guidance and work assignments are varied in complexity and may require interpretation and independent decisions on course of action.
Qualifications:
  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • 1-3 years of relevant experience, required.


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