Front Desk Professional

6 hours ago


Chapel Hill, North Carolina, United States OTO Development Full time

Nighttime Opportunity

Ongoing: $13.20 - $15.10

At OTO Development, we are seeking a Front Desk Professional to join our team in a unique role.

Key Responsibilities

  • Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
  • Maintain a friendly and hospitable attitude with guests and team members, ensuring a welcoming atmosphere at the front desk.
  • Acquire and maintain knowledge of local attractions and amenities to provide exceptional service to guests.
  • Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
  • Maintain proper control over keys, safe deposits, and all company and guest property.
  • Optimize rates by monitoring competitor occupancy and rates.
  • Ensure timely completion of required documentation.
  • Properly quote daily rates and issue credits.
  • Perform other duties as assigned to support guest satisfaction.

Requirements

  • Proficient in administration of applicable property management systems.
  • Able to respond quickly and appropriately to emergency situations.
  • Experience in accurate cash handling and credit cards, as well as maintaining security of confidential information.
  • Ability to pass certification tests required to meet brand standards.
  • Experience working with a computer, especially data entry.
  • Excellent teamwork and communication skills.
  • A customer-focused attitude, prioritizing guests' needs.

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