Patient Services Coordinator

2 days ago

Peabody, Massachusetts, United States Sports Medicine North Full time
Patient Services Representative

Job Summary:

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Sports Medicine North. As the initial point of contact for patients, you will be responsible for providing exceptional customer service, registering patients, and verifying information supplied by patients.

Key Responsibilities:

  • Provide excellent customer service to patients and their families
  • Register and schedule patients, data entry of demographics and insurance information
  • Verify patient insurance and referrals available
  • Manage calls from patients requiring medical care and provide/gather information needed
  • Check in/check out patients, verify and update all demographic and insurance information, and collect co-payments resulting in proper cash reconciliation
  • Maintain appointment computer scheduling in accordance with office scheduling policies
  • Understand the requirements of the callers and our practice and input information into our systems
  • Review patient accounts, identifying delinquent accounts, and send patients with overdue payments to the patient accounts team
  • Inform patients about delays and waiting times
  • Contact/appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc., in regard to patient care
  • Schedule diagnostic tests/follow-up appointments for patients
  • Pull tests as required for an assigned physician or as a backup to another coworker
  • Update and verify patient information at every visit
  • Learn urgent call management techniques
  • Understand various aspects of medical insurance
  • Take electronic messages and convey information to respective medical care providers
  • Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
  • Perform administrative and clerical duties, such as filing paperwork, when necessary
  • Perform administrative support as required
  • Schedule diagnostic tests/follow-up appointments for patients
  • Other duties as assigned by managers and leads

Requirements:

  • Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome, and/or other search engines on the web
  • Working knowledge of office equipment
  • Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies
  • Medical office procedures, policies, practices, and medical terminology, telephone protocol, and professional etiquette
  • Uses good grammar, spelling, and punctuation, sentence structure, and proofreading for accuracy
  • Knowledge of common safety hazards and precautions to establish a safe working environment

Qualifications:

  • Detail-oriented, well-organized individual with the ability to multitask and prioritize in order to address multiple needs simultaneously
  • Able to react calmly and effectively in under stress
  • Ability to interpret, adapt, and apply guidelines and procedures
  • Develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public by displaying sympathy, tact, and understanding
  • Must be a team player with a positive attitude, adjust to various personalities, work with a diverse population, demonstrating patience and professionalism
  • Represents the clinic in a professional manner
  • Capacity to work with and without supervision and perform a variety of routine tasks
  • Ability to maintain strict confidentiality on all patient matters

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