Analytical Instruments Factory Service Technician

3 weeks ago


Boulder, Colorado, United States Veolia WTS Full time
Job Title: Factory Service Technician

We are seeking a highly skilled Factory Service Technician to join our team at Veolia Water Technologies & Solutions (VWTS). As a Factory Service Technician, you will play a critical role in maintaining and repairing our customers' instruments through our aftermarket division.

Job Summary

The Factory Service Technician will be responsible for supporting all instrument-related technical service activities, including parts refurbishment, inspection, troubleshooting, repair, upgrades, performance testing, customer communications, and telephone customer support. This role will work on all instruments within our portfolio, including Life Sciences, Industrial and Environmental, Semiconductor, TOC, Endotoxin, and Bioburden.

Key Responsibilities
  • Perform diagnostics, repairs, testing, and calibration routines on assigned instruments, adhering to all applicable safety procedures.
  • Achieve a Factory Service Repair Turn Around Time of less than 17 days for at least 70% of cases.
  • Refurbishment of complex parts, assemblies, and instrumentation as needed.
  • Accurately account for all inventory transactions associated with the repair process.
  • Generate customer deliverables, including repair letters, calibration certificates, and shipping/billing paperwork.
  • Collect payment information and generating shipping and billing paperwork in a timely manner.
  • Maintain comprehensive knowledge and certifications for all Sievers products.
  • Provide extensive equipment support as well as general hardware and software support.
  • Adhere to all Factory/Field Service Repair Quality Operating Instructions (QOIs) pertaining to this position, including all applicable safety procedures.
  • Maintain a clean and organized work space necessary to adhere to EHS standards and optimize work efficiency.
Requirements
  • At least 2 years of plant or maintenance experience, OR at least 2 years of training (college, military, technical/vocational school).
  • 1-3 years working with analytical instrumentation or similar field.
  • 1-3 years of customer service experience.
  • 1-3 years of Data analysis.
Preferred Qualifications
  • Associate's degree or higher in Electrical Engineering, Electronic Technology, Mechanical Engineering, or a related technical discipline.
  • Excellent written and verbal communication skills in English.
  • Bilingual proficiency in Spanish, French, Mandarin, Japanese, Korean, or another language.
Why Join Veolia Water Technologies & Solutions?
  • We are a worldwide leader in water recovery, treatment, and reuse.
  • We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications.
  • We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials.
  • We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.

We offer a competitive compensation package, including medical, dental, and vision insurance, life insurance, paid vacation, personal business time, and sick time. We also offer a 401(k) plan, flexible spending and health saving accounts, AD&D insurance, disability insurance, tuition reimbursement, and more.

Veolia Water Technologies & Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to diversity and inclusion and strive to create a workplace that is inclusive and empowers people to contribute their best.



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