Service Coordinator
17 hours ago
EnerSys Delaware, Inc. is a global leader in stored energy solutions for industrial applications. Our company has over thirty manufacturing and assembly plants worldwide, servicing over 10,000 customers in more than 100 countries. Our worldwide headquarters are located in Reading, PA, USA, with regional headquarters in Europe and Asia.
About the RoleWe are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating and executing administrative and supportive account, sales, and service activities. You will handle questions, complaints, and requests from customers, within company policies and procedures, to support the unit in realizing commercial objectives and contribute to customer satisfaction.
Key Responsibilities- Enter inventory receipts and shipments in the computer system and participate in physical inventory two times per year minimum, including reconciliation.
- Manage sales orders, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
- Assist in resolving order-related issues.
- Coordinate service and installation for Stationary products, handle freight damage, product returns, credits, and parts shortages, and complete quality alerts.
- Work with the Customer Service Specialist to bring issues to resolution.
- Follow ISO procedures, document control, and provide general administrative support.
- Track, monitor, and escalate corrective actions within agreed timeframes.
- Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
- High school diploma or equivalent.
- 2-4 years of order entry experience or equivalent experience.
- Proficient in Microsoft Office.
- Customer service experience in an office setting.
EnerSys Delaware, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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