Route Service Manager

5 days ago


Bronx, United States UniFirst Full time

Job Summary

The Route Service Manager will be responsible for leading a team of Route Service Representatives and Route Service Supervisors who deliver to multiple customers per day. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

Key Responsibilities

  • Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
  • Build strong relationships with customers and elevate the team's level of achievement in customer satisfaction
  • Collaborate closely with location management to provide the best customer service and product programs
  • Negotiate customer contract renewals

Requirements

  • A business-savvy individual who enjoys finding innovative ways to increase profit and grow customer satisfaction within their UniFirst location
  • A results-driven, relationship manager who is not afraid to roll up their sleeves and help the team and customers
  • Someone who will enjoy working with their own team of Route Service Representatives and Route Service Supervisors who need their help and support as they develop in their role
  • High School Diploma or GED – bachelor's degree preferred
  • Prior customer service experience
  • Ability to problem-solve and handle various customer service situations
  • Ability to negotiate, train, coach, and lead a team
  • Strong computer proficiency (MS Office)
  • Excellent verbal and written communication skills
  • 21 years of age
  • Valid non-commercial driver's license in the state of residence
  • Must meet pre-employment DOT physical requirements
  • Physically capable of lifting up to 50 pounds

Benefits and Perks

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

About UniFirst

UniFirst is an international leader in the garment services industry, employing over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's 'Best Companies to Sell For' list and recognized on Forbes magazine's 'Platinum 400 – Best Big Companies' list.



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