Residential Care Representative

6 days ago


Kansas City Missouri, United States Full Potential Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused Residential Care Representative to join our team at Full Potential Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.

Key Responsibilities
  • Respond to complex customer inquiries and resolve issues in a timely and professional manner.
  • Provide product and service information to customers, and make recommendations to meet their needs.
  • Work closely with internal teams to resolve customer complaints and concerns.
  • Meet or exceed customer satisfaction targets and key performance metrics.
  • Stay up-to-date on company products and services, and maintain a high level of knowledge and expertise.
Requirements
  • Excellent communication and customer service skills.
  • Ability to handle highly escalated customer calls and resolve complex issues.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • High school diploma or equivalent required.
Preferred Qualifications
  • Experience in a customer-facing role, preferably in a call center or customer service environment.
  • Knowledge of company products and services, or a willingness to learn.
  • Ability to work flexible hours, including evenings and weekends.
  • Strong computer skills and proficiency in web navigation.
About Full Potential Solutions

Full Potential Solutions is a rapidly growing global company that puts culture and employees first. We are a performance-based, analytically driven organization that delivers groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results.



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