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Collections Management Specialist
2 months ago
TEKsystems is seeking skilled individuals for the role of Financial Recovery Advisor.
This position requires onsite work.
Local candidates are preferred.
Role Overview: In a dynamic call center environment, you will engage in outbound and inbound communications, focusing on early-stage collections (1-30 days overdue) with a target for daily call volume.
Key Responsibilities:
- Assist members with financial guidance and reduce losses for the credit union.
- Reach out to members with overdue accounts to explore all available payment options and loss mitigation strategies.
- Gather and analyze comprehensive financial data from members to identify the best solutions for resolving their delinquency.
- Document arrangements, reasons for delinquency, and any proposed charge-off alternatives in the collection systems.
- Propose both short-term and long-term solutions, including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs.
- Clearly explain options for relinquishing debts, such as settlements.
- Maintain a thorough understanding of federal and state consumer protection regulations.
Qualifications:
- 1-3 years of relevant experience in customer service, collections, or financial sectors.
- Strong communication skills, both written and verbal.
- Proficient in navigating multiple systems while managing a high volume of incoming calls.
- Demonstrated problem-solving abilities, patience, and empathy.
Compensation: $17.00 per hour
Work Schedule: Full-time, 40 hours per week, Monday to Saturday
- Monday-Friday: 11:30 AM - 8:00 PM
- Saturday: 8:00 AM - 4:30 PM (Mandatory for all Saturdays)
Note: A rotating day off during the week will be assigned due to Saturday work.
Availability: Must be open to working on holidays.
Training: 4 weeks of hybrid training, with 2 days per week onsite. Initial training includes phone etiquette, system navigation, and empathy skills, followed by additional onsite nesting for skill development.
About TEKsystems:As partners in transformation, we empower clients to realize their ideas and solutions in a rapidly evolving landscape. Our team of 80,000 collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. We are recognized leaders in Full-Stack Technology Services and Talent Services, working alongside forward-thinking leaders to drive impactful change. TEKsystems is part of the Allegis Group.
We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
