Quality Management Specialist

2 days ago

Pensacola, Florida, United States Lutheran Services Florida Full time
Join Our Team as a Quality Management Specialist

Lutheran Services Florida (LSF) is a leading organization in the field of human services, providing a wide range of programs across the state of Florida. We are seeking a highly skilled Quality Management Specialist to join our team.

About the Role

The Quality Management Specialist will play a critical role in ensuring the highest standards of quality in our programs. This includes leading continuous quality improvement processes, applying critical thinking to quality improvement initiatives, and ensuring compliance with contract and regulatory requirements.

Key Responsibilities
  • Lead accreditation maintenance and reaccreditation activities for the program in coordination with LSF Quality Assurance Department.
  • Participate in reviews and analyses as a subject matter expert, serving as a resource to other team members and leadership.
  • Lead and participate in program and agency-wide continuous quality improvement (CQI) and Performance Quality Improvement (PQI) initiatives through participation on initiative workgroups/committees.
  • Ensure the monthly billings for designated programs are accurate. Reviews billing prior to submission to Central Services or Contract Managers. Maintains demographic data from monthly status reports.
  • Functions in team setting with a willingness to cross train, assist program staff with intakes, potential discharges, discharges, transitions of youth to and from LSF residential programs and timely data entry as needed and/or assigned.
  • Tracks, monitors and ensures compliance with contract and performance measures.
  • Tracks, monitors, and ensures compliance with staff training requirements in coordination with the Shelter Manager.
  • Leads corrective action planning and performance improvement planning efforts for program.
  • Assists in training of direct care staff and shelter/residential managers to ensure contract and regulation requirements. This would include on the job training and youth file preparation and maintenance of youth files.
  • Weekly monitoring of residential program(s) for maintenance, safety issues, log documentation (meds, visits etc ), file organization and compliance with contract requirements.
  • Ensuring compliance with all funders, local, state, Quality Assurance Standards.
  • Plan, coordinate, and facilitate quarterly peer record reviews and compile aggregate reports for leadership team in coordination with LSF QA Department.
  • Participates in the Florida Network monthly QI/Program meetings and updates management team as indicated.
  • Represents agency and maintains Peer Reviewer status with Statewide CINS/FINS contract requirement.
  • Responsible for the identification, investigation, and reporting of all program-related critical/serious incidents and reports incident and event data according to key funder, state licensure, and LSF requirements.
Requirements

To be successful in this role, you will need:

  • A minimum of 3-5 years job-related experience, including 2-3 years in Quality Management.
  • Experience with an accreditation process is required for this role.
  • Demonstrated leadership and administrative abilities.
  • Ability to develop and monitor contracts.
  • Ability to work effectively with others.
  • Ability to present self well in public.
  • Ability to communicate effectively.
  • Microsoft Office proficiency.
Why Work for LSF?

LSF offers a wide range of benefits, including a generous PTO policy, 403(b) Retirement plan, and tuition reimbursement. We are committed to diversity, equity, and inclusion in all business practices and are proud to be an equal opportunity employer.

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