Project Management Specialist

1 week ago


Las Vegas, Nevada, United States Agility Recovery Full time
Job Overview

Salary: $60,000-$65,000

Agility Recovery is a dynamic business-to-business organization dedicated to ensuring business continuity and effective disaster recovery solutions. With a rich history spanning over 30 years, we pride ourselves on our innovative culture and commitment to serving a diverse clientele across the United States and Canada. Our mission is to provide comprehensive solutions that encompass everything from business continuity planning to data recovery, ensuring that our clients can navigate disruptions with confidence.

Position Summary:

As a Client Recovery Coordinator, you will play a pivotal role in managing client interactions and orchestrating service delivery for recovery and testing events. This position requires a blend of exceptional customer service and project management expertise to guarantee that our clients receive top-tier support during critical situations.

Key Responsibilities:

  • Act as the primary contact for all activities related to business recovery during crises, providing essential support to clients facing disruptions.
  • Oversee the planning and documentation of customer recovery or testing events in collaboration with the Operations team, ensuring clear communication and expectation management throughout the process.
  • Facilitate client events by understanding their needs, guiding them through the recovery or testing phases, and providing necessary advice and coaching.
  • Thoroughly review client contracts to recommend tailored solutions that align with their specifications and requirements.
  • Organize and lead conference calls and presentations, actively listening and documenting action items for follow-up.
  • Coordinate internal resources, including technical and logistical teams, to effectively respond to client emergencies, ensuring seamless communication and documentation.
  • Participate in a rotating on-call schedule to provide 24/7 support.
  • Ensure timely and accurate quoting and invoicing for events.
  • Maintain effective communication between clients and Agility, enhancing customer satisfaction and retention.
  • Manage multiple events simultaneously while balancing urgency and precision.
  • Focus on achieving successful outcomes for client recovery or testing initiatives.

Qualifications:

  • Excellent verbal and written communication skills for client-facing and internal interactions.
  • Strong leadership capabilities and adept time management skills.
  • Proficient in risk management, problem-solving, and conflict resolution.
  • Customer-centric approach with a strong focus on client needs.
  • Availability for a 24/7 on-call schedule.
  • Relevant experience in account management, customer success, project management, or project coordination.

Why Choose Agility Recovery?

Agility Recovery stands at the forefront of business continuity innovation, empowering organizations to safeguard their assets and personnel against various disruptions. Our unique market position allows us to capitalize on the growing demand for effective emergency messaging solutions. We are seeking passionate individuals to join our mission of making a positive impact while fostering a vibrant company culture.

Benefits:

  • Opportunities for internal growth and personal development.
  • Generous vacation policy, including 3 weeks of vacation, 9 observed holidays, and 3 floating holidays.
  • Comprehensive medical, dental, and vision benefits, along with a company-funded HSA.
  • 401(k) plan with company matching.
  • Annual fitness reimbursement and monthly commuting stipend.


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