Project Management Specialist
1 week ago
Salary: $60,000-$65,000
Agility Recovery is a dynamic business-to-business organization dedicated to ensuring business continuity and disaster recovery. With a rich history spanning over 30 years, we pride ourselves on our innovative culture and rapid growth, serving a diverse clientele across the United States and Canada. Our mission is to provide comprehensive solutions that assist organizations in navigating disruptions, from natural disasters to cyber threats.
Position Summary:
As a Client Recovery Coordinator, you will play a pivotal role in managing client interactions and scheduling service delivery for recovery and testing events. Your expertise in customer service and project management will be essential in delivering exceptional support to our clients during critical situations.
Key Responsibilities:
- Act as the primary point of contact for all recovery-related activities, providing timely support to clients facing crises.
- Oversee the planning and documentation of recovery or testing events in collaboration with the Operations team, ensuring clear communication and expectation management.
- Guide clients through the recovery process by understanding their needs and objectives, offering advice and coaching as necessary.
- Review client contracts meticulously, recommending solutions that align with their requirements and existing agreements.
- Facilitate conference calls and presentations, actively listening and documenting action items for follow-up.
- Coordinate internal resources to ensure a cohesive response to client emergencies, enhancing communication and documentation for improved satisfaction.
- Participate in a rotating on-call schedule to provide support 24/7.
- Ensure accurate quoting and invoicing for events in a timely manner.
- Maintain effective communication with clients, escalating issues to leadership when necessary to ensure satisfaction and retention.
- Manage multiple events simultaneously while balancing urgency and precision.
- Focus on achieving successful outcomes for client recovery or testing initiatives.
Qualifications:
- Exceptional communication skills, both verbal and written, for client and internal interactions.
- Strong leadership capabilities and time management proficiency.
- Proficient in risk management, problem-solving, and conflict resolution.
- Customer-centric approach with a focus on client needs.
- Availability for a 24/7 on-call schedule.
- Relevant experience in account management, customer success, project management, or project coordination.
Why Choose Agility Recovery?
As a leader in business continuity innovation, Agility Recovery is committed to helping organizations safeguard their personnel and assets against various disruptions. With a growing market and increasing demand for emergency messaging solutions, we are uniquely positioned for continued success.
At Agility, we foster a vibrant work environment that encourages personal growth and development. Our team is dedicated to making a positive impact while maintaining a strong company culture.
Benefits:
- Opportunities for internal advancement and personal development.
- Generous vacation policy including 3 weeks of vacation, 9 observed holidays, and 3 floating holidays.
- Comprehensive medical, dental, and vision benefits, along with a company-funded HSA.
- 401(k) plan with company matching.
- Annual fitness reimbursement and monthly commuting stipend.
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