Service Support Specialist

2 weeks ago


Erie, Pennsylvania, United States Modwash Full time

Customer Service Team Member

The Customer Service Team Member plays a crucial role in delivering exceptional service to all patrons. This position involves guiding customers through their experience and ensuring they are well-informed about the advantages of our membership options. The representative will also maintain the cleanliness and presentation of the facility to meet company standards.

Key Responsibilities:

  • Deliver outstanding customer service to all visitors.
  • Assist both colleagues and customers effectively.
  • Educate customers on the benefits of membership packages.
  • Guide customers through the wash process.
  • Surpass service targets and sales objectives.
  • Ensure the facility is clean and adheres to company standards.

Physical Requirements:

The role requires the ability to lift up to 25 pounds consistently, respond promptly to auditory cues, navigate uneven surfaces or confined spaces safely, maintain clear vision to identify hazards, ascend ladders while carrying 25 pounds or more, endure extreme weather conditions, and correctly utilize personal protective equipment throughout the day.

Qualifications:

A high school diploma or equivalent is required. Previous experience in customer service, retail sales, production, or car wash operations is preferred but not mandatory.

Skills Needed:

  • Excellent interpersonal communication skills.
  • High energy level with a positive attitude.
  • Flexibility to work various shifts and outdoors in all weather conditions.

Compensation:

Hourly pay structure with a starting rate of $13.00.



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