Shift Manager

6 days ago


Chandler, Arizona, United States WKS Restaurant Group Full time

Job Summary:

The Restaurant Operations Manager is responsible for managing an assigned shift in a restaurant, contributing to sales and profit goals, ensuring guest satisfaction, and following company policies.

Key Responsibilities:

  • Ensure restaurant operations comply with company procedures and standards during assigned shift.
  • Ensure all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to established procedures and standards.
  • Implement cost controls and quality standards through effective shift management.
  • Ensure the restaurant is in full compliance with local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety.
  • Train and develop employees, overseeing and implementing development plans.
  • Open and close the restaurant according to company procedures and standards.
  • Respond to customer complaints and provide guidance to employees to ensure exceptional guest service.
  • Manage vendor relationships and delivery exceptions.
  • Perform administrative tasks, such as posting invoices, conducting inventory, and logging repairs and maintenance.
  • Supervise employees to follow safety and security programs and procedures.
  • Conduct employee meetings and report employee issues to management.
  • Take corrective disciplinary action as needed.
  • Account for company funds and inventory on assigned shifts.

Requirements:

  • Be at least 18 years old.
  • Must possess a high school degree or equivalent.
  • Be able to speak, read, and write English.
  • Must have use of a personal vehicle and a valid driver's license.
  • Meet state, county, or municipal regulations pertaining to health and food handling.
  • Must possess basic computer and math skills.
  • Must have at least one year of experience in the hospitality industry or proven performance as an El Pollo Loco Shift Leader.

Physical Requirements:

  • Extensive standing.
  • Exposure to heat, steam, smoke, and cold.
  • Must have high mobility and flexibility in the workspace.
  • Exposure to irregular hours and heavy pressure/stress during busy periods.
  • Bending, reaching, and walking.
  • Using a telephone.
  • Communicating with customers.
  • Able to lift up to 40 pounds.

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