Island Transportation Specialist

1 week ago


Hilo, Hawaii, United States Kualoa Ranch Hawaii Full time

Kualoa Ranch Hawai'i is a company involved in diverse operations in one of the most beautiful places in Hawai'i. We have enjoyed a proud past and look forward to an exciting future. Our team is committed to Hawai'i, its history, community, visitors, and each other.

We are seeking an Island Transportation Specialist who can provide safe and efficient transportation services while ensuring an exceptional guest experience. This role includes morning routine tasks, pre-trip inspections, communication, guest services, and assisting with operations on Secret Island.

Job Description:
  • Bus Pre-Trip Inspections: Conduct thorough bus inspections to ensure safety, report any issues to management, and complete pre-checks on all buses, including those for "Island Task" times.
  • Bus Schedule: Adhere to assigned 'A' or 'B' driver schedules, adjusting as needed for operational demands, while collaborating with other drivers to ensure smooth service and passenger safety.
  • Guest Services: Welcome guests during check-in, use a clicker counter to track boarding, assist with boarding, accurately log passenger counts, and provide exceptional customer service.
  • Radio/Communication: Carry and monitor handheld radios to maintain communication, especially with the boat driver when transporting guests to Secret Island.
  • Post-Trip: Perform post-trip inspections, report any issues, check tire pressure, refuel, and clean the bus interior and exterior daily.
  • Island Tasks: Transport and refill gas cans, organize life vests, assist guests, interact with island visitors for feedback, and handle miscellaneous tasks.
  • Secret Island Beach Attendant Duties: Brief visitors, serve as a tour guide, lead pond tours, act as a steersman, and ensure compliance with safety regulations, including sanitizing life vests.
  • Guest Engagement: Interact with island guests, facilitate feedback through surveys, and enhance their experience.

Salary: $45,000 - $60,000 per year

Qualifications:

  • Valid Commercial Driver's License (CDL).
  • Strong communication skills and a commitment to delivering excellent customer service.
  • Ability to conduct safety inspections and report issues promptly.
  • Experience in operating large vehicles and interacting with guests.

Physical Requirements:

  • Ability to participate in physically demanding tasks, including loading/unloading equipment and conducting pre-trip and post-trip inspections.
  • Comfortable working outdoors in various weather conditions.


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