Guest Services Coordinator, Kalaloch Lodge

2 weeks ago


Forks, Washington, United States Delaware North Full time
Join Our Team

Delaware North Parks and Resorts is seeking enthusiastic seasonal Guest Services Coordinators to become part of our dedicated team at Kalaloch Lodge. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and efficient management of the host station.

If you are passionate about providing exceptional service in one of the most beautiful national parks, this is the opportunity for you.

Compensation

This position is tipped, and the hourly wage mentioned does not account for potential gratuities.

Hourly Rate: $16.28
Details about our extensive benefits package are available upon request.

Experience Life at Olympic National Park

Working at Olympic National Park offers daily adventures amidst stunning landscapes, including pristine beaches, lush rainforests, and majestic mountains.

  • Affordable shared housing options available for $65/week, inclusive of wi-fi and utilities
  • Housing features a communal living space with a TV and shared kitchen
  • Numerous outdoor activities such as hiking and whale watching await you on the Olympic Peninsula
Benefits of Working at Kalaloch Lodge
  • Health, dental, and vision insurance*
  • 401k plan with company matching*
  • Paid vacation and holidays*
  • Paid parental leave*
  • Tuition reimbursement or professional certification support*
  • Weekly pay schedule
  • Complimentary shift meals
  • Employee discounts of 30% on food, beverages, and retail
  • $10/day commuter bonus for distances over 25 miles
  • Referral bonuses of $200 for each successful referral
  • Opportunities for training and career advancement, including positions at other locations

*Eligibility applies to year-round team members

Key Responsibilities
  • Review daily seating arrangements and reservation details to create effective seating plans
  • Manage guest seating and monitor wait times
  • Ensure cleanliness and proper setup of dining and service areas
  • Engage with guests to confirm satisfaction with their dining experience, address any concerns, and express gratitude upon their departure
  • Handle incoming calls for the restaurant during operational hours
Qualifications
  • Experience in a customer service role is preferred
  • Ability to thrive in a fast-paced environment while managing multiple responsibilities
  • Strong communication skills with guests and team members
  • No high school diploma or GED required
Physical Demands
  • Must be able to remain on feet for the duration of the shift
  • Ability to navigate between tables and around corners
  • Capable of lifting and carrying items up to 35 pounds
Shift Information

Available shifts include day and evening hours, with weekend availability required. Each shift lasts 8 hours.

About Us

Kalaloch Lodge is situated within Olympic National Park, close to natural wonders such as The Hoh Rainforest and Sol Duc Hot Springs. We provide our team members with complimentary shift meals and transportation support for commutes exceeding 30 miles.

At Delaware North, you will appreciate your work environment, your colleagues, and the daily experiences that unfold. With over a century of success and growth, we empower you to excel in your career. If you are driven and enjoy the excitement of making a difference, we invite you to share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries are committed to diversity and inclusion in the workplace. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.



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