Front Desk Lead, Kalaloch Lodge

1 month ago

Grand Forks, North Dakota, United States Delaware North Full time
The Opportunity

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Lead to join our team at Kalaloch Lodge in Forks, Washington. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. Motivated, energetic, attentive team members build lasting relationship with our guests from all over the world, creating exceptional experiences for all.

Pay

$ $17.50 / hour
Information on our comprehensive benefits package can be found at

Life at Olympic National Park

Every day can be an adventure when you live and work in Olympic National Park. Get ready for an experience like no other with pristine beaches, mist-covered rainforests, snow-capped mountains, and hidden lakes to explore.

  • Shared low cost housing available for $65/ week including wi-fi and all utilities
  • Housing includes communal living area with TV and a kitchen for shared use
  • Lots to explore on the Olympic peninsula with outdoor activities including hiking and whale watching
Perks at Kalaloch Lodge
  • Health, dental, and vision insurance*
  • 401k with company match*
  • Paid vacation days and holidays*
  • Paid parental bonding leave*
  • Tuition or professional certification reimbursement*
  • Weekly pay
  • Free shift meal
  • Employee discounts - 30% off food, beverage, and retail items
  • $10/ day commuter bonus for commutes 25+ miles
  • Referral bonus – earn $200 for each eligible referral
  • Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for eligible year-round team members

Responsibilities
  • Ensure team members follow quality standards, deadlines, and procedures, correcting errors or problems
  • Provide team members with training in operations, coaching for improvement, and guidance in resolving escalated complaints or disputes
  • Support leaders to prepare work schedules, deadlines, and duty assignments for office or administrative team members
  • Check and balance the daily figures, post room, and tax charges on guest accounts, assisting in daily operations at the front office, providing functional guidance and directions to the team
  • Facilitate communication between the team members of all levels and guests
  • Implements and maintains Delaware North policies and procedures
Qualifications
  • Prior customer service experience and able to work in a fast-paced environment
  • Basic math and computer skills, as well as experience operating various office equipment
  • Good interpersonal skills as well as verbal communication skills, reading, writing and speaking clearly in English
  • Ability to multitask and prioritize under pressure from guests or supervisors in a professional manner, and recognize the potential for a problem and rules to solve them
  • Able to maintain confidential guest information and comply with PCI standards
  • No high school diploma or GED required
Physical Requirements
  • Frequent standing, bending, walking, and lifting and climb stairs during shifts
Shift Details

Day shift
Evening shift
Overnight
Holidays
Weekends
8 hour shift
Overtime as needed

Who We Are

Kalaloch Lodge is located in Olympic National Park, steps from coast with nearby natural attractions including The Hoh Rainforest and Sol Duc Hot Springs. We offer our associates team members a free shift meal plus a free bus pass or a commute bonus for journeys over 30 miles one way.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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