Customer Service Representative

4 weeks ago


Hartford, Wisconsin, United States Planet Fitness Hartford Full time
About Planet Fitness Hartford

We are a dynamic and growing fitness community that empowers people to live a healthy lifestyle. Our goal is to provide an exceptional member experience by delivering a superior level of customer service.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours of the club and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
What We Offer
  • Potential for up to three raises per year.
  • Great career advancement opportunities.
  • Insurance benefits for full-time staff.
  • 401k benefits based on eligibility.


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