Bilingual Customer Service Representative

1 month ago


Hartford, Wisconsin, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and multilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide exceptional customer service to customers in person, over the phone, and via email, ensuring their needs are met and exceeded.
  • Assist customers in determining their needs and presenting appropriate products and services.
  • Build and maintain productive relationships with wholesale and retail customers.
  • Process sales transactions accurately and consistently with company policies and procedures.
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis.
  • Maintain accurate and up-to-date work order files and formulas.
  • Pull and stock products from the sales floor or warehouse as needed.
  • Tint and mix products to customer specifications.
  • Load and unload delivery trucks.
  • Assist in making deliveries as needed.
  • Maintain in-stock and presentable condition of assigned areas.
  • Remain knowledgeable on products offered and discuss available options with customers.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales and customer satisfaction.
Requirements
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English.
  • Must be able to read, write, comprehend, and communicate in Spanish.
  • Must be able to tint paint consistent with customer color requests.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Have a valid, unrestricted driver's license.
  • Have at least a high school diploma or GED.
  • Have at least one year of experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
About Us

At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for you to explore your curiosity and drive us forward. We value the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

We are committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

We are proud to be an Equal Employment Opportunity/Affirmative Action employer. As a VEVRAA Federal Contractor, we request state and local employment services delivery systems to provide priority referral of Protected Veterans.



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