Linen Rental Operations Manager

1 week ago


Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full time

Leadership Opportunity for a Regional Family-Owned Company

Tarheel Linen Service, Inc. is seeking a seasoned professional to lead our office operations. As a key member of our management team, you will be responsible for maintaining our office systems, providing exceptional customer service, and supervising a small team of customer service professionals.

This is an exciting opportunity to contribute to the growth and success of a family-owned business that has served customers since 1934. If you are a motivated and results-driven individual with a passion for leadership and customer service, we encourage you to apply.

  • Administer operational procedures for AP/ AR/ inventory control and customer service
  • Manage our automated, customer-driven office with a focus on delivering exceptional customer experiences
  • Responsible for daily, weekly, and monthly analytics and reporting
  • Keep accurate financial records
  • Maintain high performance ratings regarding customer service surveys
  • Maintain a disciplined and detailed Accounts Receivable
  • Assists in other areas and/or departments as requested
  • Manages personnel handling 'front line' contact responsibilities of customer network
  • Communicate in an open, considerate manner with associates, managers, hubs, customers, and vendors
  • Create an environment of trust by giving and receiving honest communication
  • Lead and motivate by example

Requirements

  • High school diploma or equivalent
  • Ability to use the computer competently, expert abilities with Microsoft Office, MS Word and Excel proficiency
  • Ability to read purchase orders, packing slips, shipping documents
  • Ability to read, interpret and act upon company generated reports
  • Must be comfortable communicating with all levels of management
  • Must have a positive attitude and be team oriented
  • Must be able to lead and motivate by example

Benefits

  • Work in a positive culture where people are recognized and make a difference
  • Paid Holidays
  • Paid Vacation
  • Group benefits package (Medical, Dental, Short Term Disability, Vision, Life Insurance, and 401k with generous company match)


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