ServiceNow Project Manager

4 weeks ago


Chicago, Illinois, United States Hexaware Technologies Full time

About the Job

Hexaware Technologies is seeking a skilled ServiceNow Project Manager to lead the delivery of end-to-end ServiceNow projects. The ideal candidate will have a strong background in IT service management and experience with ServiceNow solution design, ITIL process consultancy, or ServiceNow product management.

Key Responsibilities

  • Manage and drive end-to-end ServiceNow projects, ensuring timely delivery and high-quality results.
  • Collaborate with cross-functional teams to assess project requirements, review strategies, and drive decisions.
  • Develop and implement effective project plans, including scope, schedule, budget, risks, issues, changes, resourcing, and other project functions.
  • Provide technical expertise in the delivery methodology to promote client success.
  • Mentor team members to achieve service objectives and identify gaps in solution delivery.

Requirements

  • 15+ years of total experience in the IT industry.
  • 8 years of minimum project/program management experience in IT.
  • 3-5 years of experience in ServiceNow solution design, ITIL process consultancy, or ServiceNow product management.
  • Exposure to complex implementation of various ServiceNow capabilities.

Preferred Skills

  • Project and program management tools, e.g., PPM, JIRA, ServiceNow Agile Development 2.0.
  • Project Management Professional (PMP) certification.
  • Agile Scrum experience and Scrum Master certification.
  • ITIL Certification.
  • ServiceNow certifications in customer workflows.

About Hexaware Technologies

Hexaware Technologies is an automation-led next-generation service provider delivering excellence in IT, BPS, and consulting services. We are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Why Join Us?

At Hexaware Technologies, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high-profile clients, to an ideal work-life balance, we bring it to a full circle.



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