Service Coordinator

2 weeks ago


El Paso, Texas, United States Quala Full time

Unlock Your Career Potential at Depot Connect International (DCI)

We're a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry, and we're looking for a talented Service Writer to join our team

As a Service Writer, you'll play a critical role in ensuring quality customer service and support. Your responsibilities will include:

  • Quoting service work and selling additional services to customers
  • Updating customers in a timely manner on the status of their repairs
  • Coordinating with the service team to ensure prompt payment and efficient repair processes

Key Responsibilities:

  • Maintain complete job files, including correspondence and approvals
  • Review and submit technician timekeeping and payroll information
  • Create repair orders and finalize shop invoicing
  • Ensure fabrication materials are readily available in stock
  • Allocate and pull parts for repairs orders
  • Research and order parts to job spec

Requirements:

  • High School Diploma required; Associates or Bachelor's degree a plus
  • At least 5+ years' experience in a similar role
  • Self-starter with excellent customer service skills
  • Strong organizational and time management skills
  • Detail oriented
  • Strong written and verbal communication skills

DCI/PSC Benefits:

  • 401(k) with match
  • Medical, Dental and Vision Insurance
  • Paid Time Off
  • Paid Holidays
  • Tuition Reimbursement
  • Parental Leave


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