Service Coordinator
2 weeks ago
Unlock Your Career Potential at Depot Connect International (DCI)
We're a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry, and we're looking for a talented Service Writer to join our team
As a Service Writer, you'll play a critical role in ensuring quality customer service and support. Your responsibilities will include:
- Quoting service work and selling additional services to customers
- Updating customers in a timely manner on the status of their repairs
- Coordinating with the service team to ensure prompt payment and efficient repair processes
Key Responsibilities:
- Maintain complete job files, including correspondence and approvals
- Review and submit technician timekeeping and payroll information
- Create repair orders and finalize shop invoicing
- Ensure fabrication materials are readily available in stock
- Allocate and pull parts for repairs orders
- Research and order parts to job spec
Requirements:
- High School Diploma required; Associates or Bachelor's degree a plus
- At least 5+ years' experience in a similar role
- Self-starter with excellent customer service skills
- Strong organizational and time management skills
- Detail oriented
- Strong written and verbal communication skills
DCI/PSC Benefits:
- 401(k) with match
- Medical, Dental and Vision Insurance
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Parental Leave
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