Customer Service Associate

6 days ago

Columbus, Ohio, United States Cass Information Systems Full time
Job Summary

The Customer Service Associate I is a key role within Cass Information Systems, responsible for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. This position requires a high level of customer satisfaction, timely response to inquiries, and effective communication of routine questions, processing issues, and requests according to company defined procedures/standards.

Key Responsibilities
  • Analyze issues and processes, and clearly communicate to routine questions, processing issues, and requests according to company defined procedures/standards.
  • Research and analyze payment history, recognizing when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
  • Act as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships.
  • Keep management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
  • Suggest changes and/or enhancements to existing procedures to improve service to clients and internal processes.
  • Work independently and with other internal departments to coordinate file maintenance and client validation file/database updates.
  • Seek guidance from the appropriate resource on significant non-routine issues.
  • Document and report on errors made by all other Utility departments.
  • Work overtime as needed.
Requirements
  • Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.
  • Strong organizational skills with the ability to handle multiple tasks simultaneously.
  • Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office.
  • Good problem-solving skills and attention to details.
  • College-level course work in a general or business administration area or equivalent experience.
  • Minimum 6 months customer service experience in a general business environment or equivalent experience.
About Cass Information Systems

Cass Information Systems is a leading provider of integrated information and payment management solutions. We enable enterprises to achieve visibility, control, and efficiency in their supply chains, communications networks, facilities, and other operations. With total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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