Customer Service Associate
1 week ago
At Mark Wahlberg Chevrolet, every team member plays a vital role in our success. Our dynamic growth and energetic atmosphere create an exceptional workplace. Satisfied employees lead to satisfied customers, and we appreciate those who are dedicated and driven.
Core Values
- Integrity and Honesty
- Respectfulness
- Meticulous attention to detail
- Collaborative Team Player
- Positive and Enthusiastic
- Comprehensive Medical, Dental, and Vision Coverage
- Life Insurance and Accidental Death & Dismemberment Coverage
- Retirement Savings Plan (401k)
- Critical Illness Coverage
- Accident Protection Insurance
- Short-term and Long-term Disability Coverage
- Accurately compute customer invoices using the dealership's software
- Process cash, checks, and credit card transactions, documenting amounts on service orders or counter tickets
- Provide correct change and issue receipts to clients
- Manage incoming calls, directing customers to the appropriate departments and ensuring timely follow-up
- Address customer concerns with diplomacy and escalate issues to the right personnel for resolution
- Organize and maintain filing systems (Service Repair Orders, Parts Counter Tickets, Vehicle Deal Files, Physical Documents)
- Familiarity with Microsoft Office Suite is advantageous
- Strong communication abilities
- Friendly and positive attitude
- Professional appearance and demeanor
- Punctuality and adaptability to flexible scheduling
- Valid driver's license with a clean driving record
- Ability to pass background checks and drug screenings
- Maintains a polished professional image
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