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Patient Visit Coordinator

2 months ago

Rio Rancho, New Mexico, United States Presbyterian Healthcare Services Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Visit Coordinator to join our team at Presbyterian Healthcare Services. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth coordination of patient visits and appointments.

Key Responsibilities
  • Review and follow orders entered into the Electronic Health Record (EHR) by clinicians
  • Schedule return visits, lab, radiology, STAT & ASAP appointments, and advanced imaging
  • Obtain prior authorization/referral per payor protocols
  • Validate patient MyChart access
  • Print AVS as applicable with double check for HIPAA privacy
  • Collect any backend patient balance such as high deductible
  • Communicate effectively with ordering clinicians when any restriction, such as access, restricts or prohibits scheduling as ordered
  • Appointment reminder calls
  • Perform other duties as required
Requirements
  • High school or equivalent
  • Short-term training in Medical Terminology
  • Familiarity with CPT and ICD-10 coding
  • Minimum 18 months experience in a clinical setting with significant MD interaction
Preferred Qualifications
  • Proficiency in prior authorization/certification/referral process
  • Must pass EPIC competency for Registration at completion of Epic Clerical Training class
What We Offer
  • A comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits
  • A wellness program designed to enhance your health and activate your well-being
  • A commitment to improving the health of our communities
About Presbyterian Healthcare Services

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. We are committed to improving the health of our patients, members, and the communities we serve.