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MPI Customer Experience Manager

1 month ago

Birmingham, Alabama, United States McWane Plant & Industrial Full time
Job Description

McWane Plant & Industrial is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for executing our customer experience strategy, ensuring seamless interactions with our customers, and driving business growth.

Key Responsibilities:

  • Develop and implement customer experience strategies aligned with our business objectives
  • Collaborate with cross-functional teams to ensure exceptional customer service
  • Lead the Inside Sales and Project Management teams to deliver outstanding customer experiences
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams

Requirements:

  • Bachelor's degree from an accredited institution or equivalent experience
  • Minimum 5 years of inside sales/customer service experience in the commercial/industrial manufacturing industry
  • Minimum 3 years of experience leading a customer service team
  • Effective communication and people skills
  • Proficiency in MS Office applications, including Microsoft Word, Excel, Outlook, and PowerPoint

Preferred Qualifications:

  • Knowledge of ERP systems, such as Microsoft Dynamics 365
  • 2 years of experience in the commercial/industrial manufacturing industry
  • Six Sigma / Greenbelt certification

What We Offer:

  • A fast-paced, collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

McWane Plant & Industrial is an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. We will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status, or any other category protected by federal, state or local law.