Residential Loan Advisor I

2 weeks ago


Annapolis, Maryland, United States Navy Federal Credit Union Full time
Position Overview
As a Mortgage Loan Officer I, you will engage with members to provide expert guidance on first mortgage loans and facilitate the application process.

Your role involves building and nurturing personal relationships with members, ensuring their mortgage journey is smooth from application to closing.

Key Responsibilities
- Conduct interviews to assess applicants' qualifications and provide comprehensive information about mortgage and equity loan products.
- Clarify the complexities of the mortgage process and recommend tailored financing options.
- Establish and maintain referral networks with real estate professionals and other influential contacts.
- Analyze referred loans for potential issues and determine appropriate actions.
- Advise members on loan conditions and documentation requirements.
- Ensure the inclusion of necessary mortgage processing information, including employment and income verifications, appraisal reports, and compliance with regulations.
- Maintain communication with members, realtors, and sellers throughout the loan process.
- Monitor the mortgage loan process to ensure adherence to federal laws and internal guidelines.
- Be available for members and real estate agents during designated hours, including evenings and weekends.
- Collect and forward required documentation to the Mortgage Processor.
- Address inquiries regarding mortgage applications and processing status.
- Seek opportunities for outreach and marketing to potential members through presentations and local events.
- Take mortgage loan applications through various channels, including in-person, mail, and phone.
- Resolve operational issues and inquiries related to loan processing.
- Review applications for completeness and accuracy, requesting additional information as needed.
- Perform other duties as assigned.
Qualifications
- Proficient in working with automated systems.
- Knowledge of accounting, credit, and lending principles.
- Experience in customer service, preferably in related fields such as real estate or banking.
- Familiarity with the lending application and approval process.
- Understanding of mortgage lending concepts and industry standards.
- Must register with the Nationwide Mortgage Licensing System and Registry prior to employment.
- Strong skills in database management and presentation software.
- Ability to perform mathematical calculations accurately.
- Effective communication skills, both written and verbal, particularly in presenting complex information.
- Proficient in word processing and spreadsheet applications.
Desired Qualifications
- Knowledge of Navy Federal's mortgage production and servicing systems.
- Understanding of mortgage processing, closing, and regulatory requirements for VA and conventional loans.
Work Schedule
- Monday to Friday, standard business hours.
About Navy Federal Credit Union
At Navy Federal, we value your aspirations and passions. We seek individuals who are committed to meaningful work and who strive to balance their professional and personal lives.

Join us in our mission to make a positive impact on the lives of military members and their families.

Equal Employment Opportunity
Navy Federal is dedicated to fostering a diverse workplace and takes affirmative action to employ qualified individuals from various backgrounds, including those with disabilities and veterans.

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