Residential Plumbing Operations Manager

2 weeks ago


Pittsburgh, Pennsylvania, United States J&A Service Experts Full time
Job Overview

J&A Service Experts, a reputable leader in home services, is seeking a motivated and experienced Plumbing Residential Operations Manager to enhance our dedicated team.

Why Choose Us:

  • Comprehensive Medical, Prescription, Dental, and Vision plans - among the best in the industry.
  • Disability and Term Life Insurance coverage.
  • 401k plan with matching contributions.
  • Continuous training and professional development opportunities.
  • Generous Paid Holidays and Paid Time Off (PTO).

Your Responsibilities:

  • Oversee the daily operations of a high-volume plumbing service department, managing technicians and support staff.
  • Assess workload and strategically schedule service tasks to optimize technician efficiency.
  • Recruit, mentor, and develop a skilled team of plumbing professionals, focusing on both technical and sales expertise.
  • Deliver exceptional customer service, maintaining effective communication with clients, office personnel, and field staff.
  • Monitor and report on team performance metrics.
  • Ensure accurate documentation of all service calls and jobs according to company standards.
  • Stay informed about the latest technologies and products in the plumbing industry.

Your Qualifications:

  • Minimum of 5 years of experience in residential plumbing, with a preference for management experience.
  • Licensed Master Plumber certification is advantageous.
  • Demonstrated leadership abilities to cultivate and expand a team of technicians.
  • Strong technical acumen in diagnosing residential and light commercial plumbing systems.
  • Capability to train staff on effective diagnostic techniques across various equipment types.
  • Positive attitude, high energy, excellent communication skills, and a sales-oriented mindset.
  • Proficient in computer applications (Word, Excel, Adobe, etc.).
  • Valid driver's license and ability to pass background checks and drug screenings.
  • Physical capability to handle heavy equipment and work outdoors.

Job Type: Full-time

Salary: $48,158,518.59 per year

Benefits Include:

  • 401(k) with matching
  • Dental, Health, Life, and Vision insurance
  • Paid time off

Work Schedule:

  • Monday to Friday
  • Weekends as required
  • Year-round employment

Supplemental Pay:

  • Bonus opportunities
  • Commission pay

Work Location: In-person



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