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Customer Service Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Famous Supply Full time

Famous Supply

HVAC & Plumbing Sales Associate

Full Time

If you are looking to join a mission-driven organization that fosters a family-oriented culture, Famous Supply could be the right fit for you. We are seeking positive, growth-minded individuals who are not just looking for a job, but a place to thrive.

Role Overview

As a Counter Sales Associate, you will deliver exceptional service to our customers both in-person and over the phone, embodying the Famous Way. Your role will involve assisting contractor clients in obtaining the necessary materials to efficiently complete their projects.

Key Responsibilities

  • Deliver friendly and effective customer service
  • Assess and understand customer requirements
  • Provide appropriate products and solutions to fulfill customer needs
  • Process and manage customer orders
  • Oversee Open Orders and customer Bids
  • Retrieve orders from the warehouse for customer service
  • Maintain a clean and organized counter area

Essential Qualifications

  • Knowledge of HVAC and/or Plumbing systems
  • Strong customer service orientation
  • Proficient in computer usage
  • Ability to stand for extended periods during an 8-hour shift
  • Capable of working in a dynamic environment
  • Ability to lift at least 50 lbs.

Preferred Qualifications

  • Experience operating a forklift
  • Familiarity with RF Scanners
  • Background in warehouse operations

Why Choose Famous Supply?

  • Supportive Family Environment
  • Strong Organizational Culture based on our 40 Fundamentals
  • Bonus Opportunities
  • Health and Wellness Coaching
  • Opportunities for Learning and Development
  • Leadership Development Programs
  • Career Advancement Opportunities
  • Comprehensive Health, Vision, and Dental Insurance
  • Paid Maternity and Paternity Leave
  • 401K with Employer Match
  • Generous Paid Time Off including Vacation and Holidays

Famous Supply is a wholesale distributor dedicated to serving contractors, builders, and remodelers in various segments including HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF. As a family-owned business since 1933, we prioritize treating our associates like family, guided by our 5 Core Values: Family, Trust, Communication, Teamwork, and Continuous Improvement.

To discover more about what makes us unique, please visit our website.