HVAC Service Specialist

2 weeks ago

Akron, Ohio, United States ENG Heating & Cooling, Inc. Full time
Job Overview

The HVAC Service Specialist plays a crucial role within ENG Heating & Cooling, Inc., reporting directly to the Service Manager. This position is focused on delivering a variety of HVACR maintenance and repair services to residential clients.


Key Benefits:
  • 401(k) matching
  • Competitive salary structure
  • Comprehensive health insurance
  • Opportunities for career advancement
  • Ongoing training and development programs

As a vital member of the Service Department, the HVAC Service Specialist is expected to engage in customer-focused activities that require decisiveness, reliability, and effective communication skills. Interactions will primarily involve service customers, fellow technicians, management, and dispatch personnel.


Primary Responsibilities:
  • Collaborating with Service Department teams to execute HVACR service tasks efficiently and promptly.
  • Carrying out both supervised and independent basic HVACR service activities, such as changing filters, performing power and hand washing, managing parts inventory, and assisting senior Service Technicians.
  • Progressing to more complex technical responsibilities under the guidance of a Service Technician, including troubleshooting, conducting seasonal maintenance, measuring and threading pipes, operating testing equipment, and performing soldering and brazing tasks.
  • Supporting the Indoor Air Quality (IAQ) and Installation Departments with non-service work as assigned.
  • Executing additional trainee/helper tasks as directed by the Service Manager.

Qualifications:
  • High school diploma or equivalent, with enrollment in or completion of a recognized HVACR training program.
  • Strong verbal and written communication skills, with the ability to interpret manufacturers' instructions and effectively interact with customers and colleagues.
  • Physical capability to perform all outlined duties under various environmental conditions, including the ability to lift and transport heavy equipment.
  • Demonstrated interest in enhancing HVACR skills through formal education, company training, self-directed learning, and participation in workshops.
  • Possession of a valid driver's license and the ability to operate company vehicles as required.
  • Capacity to work under time constraints, manage a flexible schedule, and adapt to challenging weather conditions and customer demands.

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