Customer Service Operations Supervisor

2 weeks ago


Torrance, California, United States Best Buy Full time
Why Join the Best Buy Team?

Position: Customer Service Operations Supervisor

Salary: $19-$23 + monthly incentive opportunities

Job Overview:

The Customer Service Operations Supervisor is accountable for overseeing all facets of front counter operations at a designated store.

This role encompasses cash management, daily reporting, Alerts and Qs oversight, and support for open order documentation across various systems.

Additionally, this position plays a vital role in ensuring the safety and security of the entire store environment.

The Supervisor will collaborate with management in the recruitment, coaching, development, training, and performance evaluation of the customer service and inventory teams.

They will guarantee that all responsibilities are executed efficiently and effectively, while also enhancing NPS, social media ratings, and fostering an exceptional experience for both employees and customers.


Key Responsibilities:


- Ensure precise cash handling, safe counts, and reconciliations, with all related paperwork completed accurately on a daily basis.

- Guarantee that both self and team members deliver expert customer service through welcoming interactions and efficient processing of all customer transactions across systems.

- Address escalated customer service concerns as necessary.

- Provide comprehensive solutions to customers during POS transactions, including financing options and accessories.

- Oversee daily management of Alerts and Qs to prevent customer dissatisfaction.

- Supervise customer returns and exchanges, adhering to all policies and procedures for accurate transaction processing.

- Drive positive NPS, Yelp, and Google reviews linked to the checkout and customer service areas.

- Maintain accurate record-keeping and documentation standards for all front counter operations, including daily reports and support for open order documentation.

- Ensure the front counter area is organized, clean, and visually appealing.

- Assist in investigating inventory discrepancies and collaborate with inventory specialists to identify missing products.

- Facilitate proper training for all employees; evaluate skills and knowledge of each team member; customize training to meet individual needs; and develop personalized learning and development plans to ensure full team contribution.

- Prepare for and conduct team meetings, training sessions, and other special events. Communicate weekly, daily, and store objectives to staff clearly and effectively.


Basic Qualifications:
- Minimum of 1 year in a Management or Supervisory role.
- Minimum of 1 year in Sales or Customer Service.

Preferred Qualifications:
- Minimum of 1 year in Retail.
- Minimum of 1 year in Appliance or Luxury Products.

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