Customer Service Team Lead

1 week ago


New York, New York, United States Whole Foods Market IP, L.P. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our Store Support Team, you will be responsible for providing exceptional customer service, leading and developing a high-performing team, and driving sales growth.

Key Responsibilities
  • Team Leadership: Supervise and delegate tasks to Team Members, ensuring a positive and productive work environment.
  • Customer Service: Provide exceptional customer service, resolving issues and exceeding customer expectations.
  • Training and Development: Train and develop Team Members to ensure they have the skills and knowledge needed to succeed in their roles.
  • Inventory Management: Maintain accurate inventory levels, ensuring that shelves are fully stocked and merchandise is properly rotated.
  • Store Operations: Assist with scheduling, supervise Team Members, and ensure that all store operations are running smoothly.
  • Communication: Communicate effectively with Team Members, Store Leadership, and customers to ensure a positive and productive work environment.
Requirements
  • Experience: 12+ months of retail experience, preferably in a leadership role.
  • Skills: Excellent communication and interpersonal skills, ability to lead and develop a high-performing team, and strong problem-solving skills.
  • Education: High school diploma or equivalent required.
Working Conditions
  • Physical Demands: Ability to lift 50 pounds, stand for long periods, and work in a fast-paced environment.
  • Work Schedule: Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
Benefits

Whole Foods Market offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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