Customer Service Team Lead
1 week ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our retail operations team, you will be responsible for leading and developing a high-performing team of customer service representatives, ensuring exceptional customer experiences, and driving sales growth.
Key Responsibilities- Customer Service Excellence: Provide outstanding customer service, ensuring that every customer interaction is positive and memorable.
- Team Leadership: Lead, develop, and motivate a high-performing team of customer service representatives, providing coaching, feedback, and guidance to ensure they meet their full potential.
- Operations Management: Oversee daily store operations, including cash management, expense control, buying, merchandising, labor, and regulatory compliance.
- Performance Management: Evaluate and document team member work performance, providing regular feedback and coaching to drive improvement.
- Store Image: Ensure that the store is maintained to the highest standards, including visual merchandising, cleanliness, and overall appearance.
- Inventory Management: Manage inventory levels, including ordering, receiving, and stocking merchandise.
- Financial Management: Monitor and control store expenses, including labor, inventory, and other costs.
- Regulatory Compliance: Ensure that the store is in compliance with all relevant laws, regulations, and company policies.
- Experience: 18+ months retail team member experience and 6+ months of supervisory experience.
- Skills: Excellent customer service skills, leadership skills, and ability to prioritize and delegate tasks. Proficient in Microsoft Office and operations-related applications.
- Physical Requirements: Ability to lift 50 pounds, stand/walk for 6-8 hours, and work in a fast-paced environment.
Whole Foods Market offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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