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Fitness Center Representative

2 months ago

Green Valley, Arizona, United States Planet Fitness Full time
Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Provide a superior level of customer service to members, prospective members, and guests.
  • Handle all front desk-related activities, including answering phones, checking members into the system, and new member sign-ups.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills and ability to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 50 lbs occasionally.
  • Will occasionally encounter toxic chemicals during shift.

Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.