Innkeeper - The Willows Inn

2 weeks ago


Palm Springs, California, United States Soho House & Co. Full time
Job Summary

We are seeking a highly skilled and experienced Innkeeper to join our team at Soho House & Co. The successful candidate will be responsible for providing exceptional guest experiences, ensuring the smooth operation of the Inn, and maintaining the highest standards of hospitality.

Key Responsibilities
  • Provide personalized guest services, including check-in, check-out, and room assignments.
  • Manage the front desk, including handling guest inquiries, resolving issues, and maintaining accurate records.
  • Coordinate with housekeeping to ensure rooms are clean and ready for guests.
  • Process reservations, answer phone calls, and respond to guest emails in a timely and professional manner.
  • Assist with luggage, provide tour of the property, and communicate important information to guests.
  • Follow up with guests to ensure their stay is meeting their expectations.
  • Maintain a clean and organized workspace, including the front desk, lobby, and surrounding areas.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • At least 2 years of experience in a similar role or customer service position.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Knowledge of hospitality software and systems, such as OpenTable and ThinkReservations.
  • Physical ability to stand for long periods, lift up to 40 pounds, and move quickly around the property.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to exclusive events and experiences.

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