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Client Engagement Specialist

2 months ago

Lafayette, Indiana, United States Fivestaronline Full time
Join Our Team as a Customer Experience Representative

Are you seeking a rewarding position in a vibrant workplace with outstanding earning potential? Do you have a passion for customer service and teamwork that drives positive change? Fivestaronline is on the lookout for a dedicated Customer Experience Representative.

Position Highlights:
  • No Cold Calling
  • No Sales Involvement
  • Hourly Wage with Bonus Opportunities
  • Full-Time Role with Comprehensive Benefits
  • Balanced Work-Life Environment
  • Family-Owned Business
Key Responsibilities:
  • Monitor and update customer satisfaction scores on a daily basis.
  • Engage with clients to clarify the survey and review procedures.
  • Analyze and respond to online feedback and reviews.
  • Conduct meetings with clients to address any concerns or issues.
  • Provide prompt responses to inquiries via internet, phone, and live chat using established templates and scripts.
Qualifications:
  • Prior experience in customer service is advantageous.
  • Proficient computer skills are essential.
  • A valid driver's license is required.
Employee Benefits:
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401K Plan with Matching Contributions
  • Paid Time Off and Vacation
  • Opportunities for Professional Growth
  • Paid Training Programs
  • Employee Vehicle Purchase Plans
  • Complimentary Saturday Lunches
  • Long-Term Job Stability
  • Discounts on Products and Services

We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.