Hospitality Ambassador

4 weeks ago


New York, New York, United States Catch Steak Full time
Job Description

The role of a host at Catch Steak is multifaceted and crucial to the guest experience. As the first and last point of contact, hosts set the tone for the entire dining experience.

Key Responsibilities:

  • Welcome and greet all guests with a smile and a warm welcome.
  • Be knowledgeable about the restaurant, its menu, and company information, including hours of operation, directions, and awareness of the neighborhood.
  • Recognize regular and VIP guests and provide personalized service.
  • Use exceptional communication and interpersonal skills to provide a seamless and memorable guest experience.
  • Dress professionally and maintain a clean and presentable appearance.
  • Check guests in, walk them to their tables, and engage in conversation while doing so.
  • Pull out chairs and present menus individually.
  • Listen to guests' complaints and work to resolve any issues in a professional and courteous manner.
  • Master the operations of the Open Table system and complete all opening and closing side work as assigned.
  • Interact with fellow employees and guests in a cheerful and professional manner.
  • Communicate with the Maître'D regarding open tables, long waits, or guest issues.
  • Courteously handle and apologize for any tables waiting past their reservation time.
  • Welcome all guests with the same hospitality you would extend to guests in your home.
  • Responsible for wishing all guests a warm farewell.
  • Adhere to all Covid health and safety protocols.

Pay Rate: $19 - $22 per hour



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