Guest Services Associate

1 week ago


Pomona, California, United States Cal Poly Pomona Foundation, Inc. Full time


Cal Poly Pomona Enterprises Employment Services

POSITION OVERVIEW: Under general supervision, the Guest Services Associate is tasked with supporting various operational functions. This role is crafted to enhance customer service capabilities, promote teamwork, and encourage professional development.

KEY RESPONSIBILITIES (a glimpse of the diverse tasks involved):
  • Common responsibilities may encompass administrative duties, tutoring, research initiatives, dishwashing, food prep, serving meals, waiting tables, handling cash transactions, cleaning, landscaping, and managing inventory.
  • Balance technical and interpersonal skills, demonstrating the ability to work autonomously as well as collaboratively within a team.
  • Prepare necessary documents and materials.
  • Exhibit a high level of interactive customer service, manage confidential information responsibly, prioritize tasks effectively, and handle multiple projects simultaneously with precision.
  • Assist individuals through various communication channels including phone, email, or face-to-face interactions.
  • Support special projects as needed.
  • Maintain regular communication with the direct supervisor regarding work progress and task completion.
  • Work effectively with colleagues at all levels in a diverse, multicultural, and collaborative environment.
ADDITIONAL EXPECTATIONS:
  • Conduct yourself with integrity, diligence, and courtesy at all times, showing respect for individuals from all backgrounds, races, genders, interests, and abilities.
  • Foster mutual respect among peers and uphold respect for the organization as a whole.
  • Demonstrate commitment to student leadership.
  • Adhere to a consistent work schedule.
MINIMUM REQUIREMENTS:
  • A high school diploma or equivalent (GED) is required.
ABOUT THE ORGANIZATION: As the largest employer of students at Cal Poly Pomona, the Foundation provides invaluable work experience and practical training to approximately 1,500 students annually. Opportunities span various fields including technology, science, retail, culinary arts, hospitality management, leadership, and research grants, allowing student employees to engage in Cal Poly Pomona's learn-by-doing philosophy and acquire essential skills in their chosen disciplines.

The Foundation also supports nearly 1,100 Foundation and scholarship programs each year, contributing to initiatives such as Bronco Athletics and the Norman J. Priest Scholarship. Additionally, the Foundation manages grants and contracts, enhances campus security, and supports several university publications, contributing over $1 million annually to Cal Poly Pomona.

Cal Poly Pomona Enterprises, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Foundation may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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