Guest Services Associate

1 week ago


Pomona, California, United States Cal Poly Pomona Foundation, Inc. Full time


Cal Poly Pomona Enterprises Employment Services

POSITION OVERVIEW: Under general supervision, the Guest Services Associate is tasked with supporting various operational functions. This role is crafted to enhance customer service capabilities, foster teamwork, and encourage professional development.

KEY RESPONSIBILITIES:
  • Engage in a variety of tasks, including administrative duties, tutoring, research assistance, dishwashing, food preparation, serving, cashiering, custodial work, and inventory management.
  • Exhibit a blend of technical and interpersonal skills, demonstrating the ability to work autonomously as well as collaboratively within a team.
  • Prepare necessary documentation and materials.
  • Deliver exceptional customer service, manage confidential information appropriately, prioritize tasks effectively, and oversee multiple projects with precision.
  • Assist individuals through various communication channels including phone, email, and in-person interactions.
  • Contribute to special projects as needed.
  • Maintain regular communication with supervisors regarding work progress and task completion.
  • Work effectively with colleagues at all levels in a diverse and inclusive environment.
ADDITIONAL EXPECTATIONS:
  • Conduct yourself with integrity, respect, and courtesy, valuing individuals from all backgrounds and experiences.
  • Foster mutual respect among peers and uphold the values of the organization.
  • Demonstrate commitment to student leadership and development.
  • Adhere to a consistent work schedule.
MINIMUM REQUIREMENTS:
  • A high school diploma or equivalent (GED) is required.
ABOUT THE ORGANIZATION: As the primary employer of students at Cal Poly Pomona, the Foundation provides invaluable work experience and practical training to approximately 1,500 students annually. Opportunities span various fields, including technology, science, retail, culinary arts, hospitality management, leadership, and research grants, allowing student employees to engage in Cal Poly Pomona's hands-on learning philosophy and acquire essential skills in their chosen disciplines.

The Foundation also supports nearly 1,100 programs and scholarships each year, contributing to Bronco Athletics and the Norman J. Priest Scholarship. Additionally, it manages grants and contracts, enhances campus security, and supports several university publications, contributing over $1 million annually to Cal Poly Pomona.

Cal Poly Pomona Enterprises, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Foundation may provide reasonable accommodations to qualified individuals with disabilities and encourages discussions regarding potential accommodations.

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