Customer Experience Ambassador
1 week ago
At Buffalo Wild Wings, we're passionate about creating an exceptional experience for our guests. We're a dynamic and fast-paced environment where teamwork and dedication come together to drive success.
Salary & BenefitsWe offer a competitive salary of $40,000 - $60,000 per year, depending on location and experience. Additionally, you'll enjoy benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.
Job DescriptionPrimary Responsibilities:
- Welcome guests warmly and ensure timely seating
- Accurately communicate waiting times and manage seating waitlist on tablet app
- Maintain cleanliness and organization of host station
- Anticipate and respond to guest concerns and/or complaints
- Thank guests as they leave and invite them to return
- Follow proper phone etiquette and answer phones according to standards
- Deliver food to guests and complete other daily tasks
- Respond to and resolve guest complaints/concerns
- Make genuine connections with guests to ensure a personalized dining experience
- Take payments and manage cash drawer
- Encourage guests to participate in loyalty program or make additional purchases
- Apply menu knowledge to suggest items and increase ticket sales
- Correctly enter orders into Point Of Sale system
- Bag and manage takeout orders, check for accuracy
- Maintain clean and orderly cashier area
- Help maintain flatware stock and rotation
- Other duties as assigned by management
The physical demands for this position include standing, bending, lifting, and moving intermittently during working hours. If unable to perform tasks outside of physical capabilities, notify your manager.
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