Customer Support Expert

3 days ago


Mankato, Minnesota, United States First MainStreet Insurance, L.C. Full time

At First MainStreet Insurance, L.C., we are seeking a highly skilled Customer Support Expert to join our team.

We estimate the annual salary for this position to be around $45,000 to $60,000 based on industry standards and market conditions.

About the Job:

This role is responsible for providing exceptional customer service and support to our valued clients. The ideal candidate will have excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels.

The Customer Support Expert will be responsible for developing and nurturing strong relationships with clients, regularly communicating with accounts to proactively address concerns, gather feedback, and identify opportunities for account growth.

Key Responsibilities:

  • Develop and implement strategies to improve client satisfaction and retention
  • Provide timely and effective resolution to client inquiries and concerns
  • Collaborate with internal teams to ensure seamless execution of client requests
  • Manage and report information from client interactions to ensure accurate data analysis
  • Identify and capitalize on opportunities for cross-selling and upselling
  • Maintain confidentiality of client and carrier information

Requirements:

To succeed in this role, you will need:

  • Proven experience in customer-facing roles or similar industries
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong organizational and time management skills
  • Proficient in Microsoft Office and other applications

Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Us:

First MainStreet Insurance, L.C. is a dynamic and growing insurance agency dedicated to providing exceptional service and support to our clients. We are committed to creating a positive and inclusive work environment that fosters growth and development.



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