Customer Support Associate

1 week ago


Mankato, Minnesota, United States Destination Pet Full time
About Us:
Destination Pet is committed to revolutionizing the pet industry by providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of pet families.

Job Overview:
We're seeking a highly skilled Customer Support Associate to join our team at The Paw Mankato. As a key member of our staff, you'll be responsible for delivering exceptional customer service and supporting our sales process.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Sell our services and products to prospective customers, highlighting their benefits and value.
  • Escorts pet guests to/from their enclosures and provides water as needed.
  • Maintain accurate records and reports, including cash management and end-of-day balances.
  • Participate in ongoing training and development programs to enhance your skills and knowledge.

Requirements:
  • A high school diploma or equivalent is required.
  • Minimum one year of experience in customer service or retail sales is preferred.
  • Excellent communication and problem-solving skills are essential for success in this role.
  • You must be able to work evenings, weekends, and holidays, as needed.
  • Frequent standing, walking, and climbing stairs are also required.

What We Offer:
$14.00 per hour DOE, plus opportunities for growth and development within our organization.

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