OCONUS Help Desk Technical Support Specialist
2 weeks ago
About the Opportunity:
Comtech Systems, Inc. is seeking a skilled Help Desk Technical Support Specialist to join our team. As a key member of our global IT support team, you will provide technical assistance and troubleshooting services to our international clients. Your expertise will be essential in resolving complex IT issues and ensuring seamless communication between our team and clients.
About the Company:
At Comtech, we are driven by innovation and committed to delivering cutting-edge solutions to our customers. As a Help Desk Technical Support Specialist, you will be part of a dynamic team that designs, develops, and markets advanced communications solutions. Our expertise spans C4ISR solutions, cyber security, and more.
Primary Duties:
- Provide technical support via phone and computer trouble ticketing system
- Perform laptop imaging and basic IP troubleshooting
- Build user accounts on the domain and assign permissions
- Troubleshoot user email issues and printers
- Document trouble calls and computer/network actions for reporting purposes
Skills Required:
To succeed in this role, you will need:
- Seven years of experience with IT systems
- Minimum of four years of experience in IT customer support
- Minimum of two years of experience in a military environment
- Excellent communication and analytical skills
- Ability to work independently or as part of a team
Certification Requirements:
You must hold one of the following certifications:
- CompTIA A+ CE
- Cisco Certified Network Associate (CCNA) Security
- Certified Network Defender (CND)
- CompTIA Network+ CE
- Systems Security Certified Practitioner (SSCP)
Benefits:
As a Comtech employee, you will enjoy a competitive salary, comprehensive benefits, and flexible paid time off options. Our benefits package includes medical, dental, and vision coverage, LTD, supplemental life insurance, and a comprehensive 401k plan.
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