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Technical Support Specialist

2 months ago

Buford, Georgia, United States Comtech Full time

About the Opportunity:

Comtech Systems, Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, troubleshooting issues with computer systems and networks, and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, and in-person
  • Troubleshoot issues with computer systems and networks
  • Install, configure, and maintain computer systems and networks
  • Perform routine maintenance tasks to ensure system uptime and performance
  • Document and track customer issues and resolutions

Requirements:

  • Seven (7) years of experience with IT systems
  • Minimum of four (4) years of experience in IT customer support
  • Minimum of two (2) years of experience in a military environment
  • Ability to communicate effectively, both written and verbally with diverse audiences, internally and externally to foster strong teamwork
  • Work well independently or as a member of a team environment
  • Detail-oriented, with strong analytical skills

Preferred Qualifications:

  • Associate's degree in Networking
  • Eleven (11) total years of recent specialized experience
  • Proficient with Microsoft Office
  • Experience in maintaining certifications related to the requirement of the position

Certification Requirements:

  • CompTIA A+ CE
  • Cisco Certified Network Associate (CCNA) Security
  • Certified Network Defender (CND)
  • CompTIA Network+ CE
  • Systems Security Certified Practitioner (SSCP)

Benefits:

  • Medical, Dental and Vision
  • LTD, Supplemental Life insurance and AD&D
  • Comprehensive 401k plan
  • Vacation accrual of 10 days annually
  • Bereavement, Military, and Jury Duty Leave

Equal Opportunity Employer:

Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.