Assistant General Manager

1 month ago


Cleveland, Ohio, United States Goldfish Swim School - Cleveland East Full time
Job Overview

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Goldfish Swim School - Cleveland East. As a key member of our management team, you will be responsible for overseeing the daily operations of our swim school, ensuring the highest level of quality and success in all aspects of our business.

Key Responsibilities
  • Direct and control daily operations to ensure compliance with Goldfish Swim School standard operating procedures.
  • Collaborate with the General Manager and department managers to achieve daily tasks and goals.
  • Lead and manage staff to ensure high productivity, excellent performance, and positive employee satisfaction.
  • Interact with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service, and employee performance and training.
  • Provide sales and marketing training to qualified sales staff.
  • Direct and oversee the retail and vending departments to ensure a proper mix of products and pricing.
  • Gain knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
  • Gain a high level of knowledge and experience in Goldfish Swim School pool operations to ensure understanding and satisfaction of Goldfish members.
  • Initiate and oversee workplace culture and employee interaction, maintaining a high level of employee engagement and satisfaction.
  • Direct and oversee the implementation of the Emergency Action Plan and all safety procedures pertaining to the Goldfish Swim School facility, training all current staff on the GSS EAP.
  • Maintain current certifications and stay up-to-date professionally on the aquatics and management field.
Requirements
  • Ability to swim.
  • Ability to work with children.
  • Excellent interpersonal communication and organizational skills.
  • Desire to have FUN.
Education/Experience

Bachelor's degree or higher preferred. Two or more years of management experience preferred.



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