Field Service Technician
6 days ago
The Field Service Technician is a critical role within IGT, responsible for ensuring the smooth operation of our gaming equipment at Retailer locations. As a key member of our technical support team, you will be responsible for maintaining and servicing our equipment, responding to dispatches, and providing exceptional customer service.
Key Responsibilities- Equipment Maintenance: Perform routine maintenance and repairs on IGT equipment, including installation, removal, and troubleshooting of issues.
- Customer Service: Provide excellent customer service to Retailers, responding to their needs and resolving issues in a timely and professional manner.
- Supply Delivery: Deliver marketing supplies and consumable parts to Retailers, tracking inventory and ensuring accurate reporting.
- Training and Development: Deliver basic training to new Retailers or refresher training to existing Retailers on equipment procedures and best practices.
- Reporting and Documentation: Complete accurate and detailed reports of activities, equipment problems, and recommendations for improvements.
- Education: High school degree or GED equivalent required.
- Experience: 1 or more years of experience in a customer service related position and 1 or more years of experience in technical repairs.
- Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance, and demonstrate dexterity when working with tools and electrical current.
- Security Clearance: An offer of employment is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements.
Building Collaborative Relationships: Foster strong relationships with Retailers, Dispatchers, and other stakeholders to ensure seamless communication and effective issue resolution.
Decision Making: Make informed decisions quickly and effectively, prioritizing tasks and resources to meet business objectives.
Drive Results: Deliver high-quality results, meeting or exceeding performance metrics and contributing to the success of the team.
Foster Innovation: Continuously seek opportunities for improvement, suggesting new processes and solutions to enhance efficiency and effectiveness.
Personal Energy: Demonstrate a high level of energy and enthusiasm, driving a positive and productive work environment.
Self-Leadership: Take ownership of your work, setting goals and priorities to achieve success and contribute to the growth of the team.
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