Retail Equipment Maintenance Technician
6 days ago
The Field Service Technician is a critical role within IGT, responsible for ensuring the smooth operation of our gaming equipment at Retailer locations. As a key member of our technical support team, you will be responsible for maintaining and servicing our equipment, responding to dispatches, and providing exceptional customer service.
Key Responsibilities- Equipment Maintenance and Repair: Perform routine maintenance and repairs on IGT equipment, including troubleshooting and resolving technical issues in the field.
- Customer Service: Provide excellent customer service to Retailers, responding to their needs and concerns in a timely and professional manner.
- Dispatch and Logistics: Respond to dispatches, drive to customer locations, and deliver supplies and equipment as needed.
- Inventory Management: Track and manage inventory of supplies and equipment, ensuring that Retailers have the necessary materials to operate our games.
- Training and Development: Provide basic training to new Retailers and refresher training to existing Retailers on procedures and best practices.
- Education: High school degree or equivalent required.
- Experience: 1+ years of experience in a customer service or technical support role.
- Skills: Valid driver's license, good driving record, and ability to perceive colors. Physical ability to lift and carry equipment weighing up to 50 pounds.
- Qualifications: Must be able to climb a ladder, sit and drive for prolonged periods, and work in close quarters.
As a Field Service Technician at IGT, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and ensuring the smooth operation of our gaming equipment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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Field Service Technician
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Grapevine, Texas, United States IGT Full timeJob SummaryThe Field Service Technician is a critical role within IGT, responsible for ensuring the smooth operation of our gaming equipment at Retailer locations. As a key member of our technical support team, you will be responsible for maintaining and servicing our equipment, responding to dispatches, and providing exceptional customer service.Key...
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