Automotive Service Consultant

2 weeks ago


Poughkeepsie, New York, United States Auto Repair & Tire Inc Full time
Job DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Performance-based bonuses
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible work schedule
  • Paid time off
  • Training and development opportunities
  • Vision insurance

At Auto Repair & Tire Inc, we are dedicated to assisting individuals in need of tire services or automotive repairs. Our customers rely on their vehicles for freedom and convenience, and we take pride in providing the support they need during challenging times. Your role will involve coordinating and expediting repairs, ensuring that our clients feel cared for and valued.

Benefits/Perks
Join a well-established local business known for exceptional customer service.
401k retirement plan
40 hours of paid sick leave
Vacation pay
Paid holidays for hours worked
A loyal customer base that appreciates outstanding service
Competitive compensation with manufacturer support
Training for certification
ASE reimbursement
Paid training and preparation for NY Certified Mechanics inspection license exam
And much more

Job Summary
We are seeking a high-performing individual to join our thriving team. If you possess a proven track record in customer service and exceptional communication skills, we want to hear from you. As an Automotive Service and Tire Expert Representative, your primary responsibility will be to expand our customer base by identifying potential clients, maintaining relationships with existing customers, and ensuring a positive service experience for all.

You will welcome guests, build rapport, answer inquiries about vehicles, and facilitate information gathering. We offer mentorship programs, ongoing education, and competitive bonuses to our representatives. This position is ideal for someone with strong interpersonal skills and a passion for helping others. You will gain valuable knowledge and experience in the automotive industry, setting you apart from the competition.

Responsibilities
  • Welcome customers with respect, a smile, and professionalism.
  • Create a welcoming environment that fosters rapport and comfort.
  • Address customer inquiries regarding their needs and vehicle service processes.
  • Advise customers on potential solutions that align with their objectives.
  • Utilize CRM software to maintain a customer database for repeat business and marketing efforts.
  • Engage in discussions to understand customer concerns and priorities.
  • Utilize your skills to complete the service process while maintaining strong customer connections.
  • Maximize productivity and develop tasks for technicians to ensure customer satisfaction.

Qualifications
  • High school diploma or GED.
  • Valid state-issued driver's license.
  • Prior customer service experience.
  • Excellent communication and organizational skills.
  • Ability to manage time effectively and serve customers with minimal supervision while collaborating with team members.
  • Proficient typing, writing, and listening skills; prior POS experience is a plus.

Join us in making a difference in the lives of our customers

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